Widerrufsrecht

Return and Refund Policy

At MySleepyDonkey, we are committed to ensuring customer satisfaction. If for any reason you are not satisfied with your purchase, we offer the following return and refund policy:

Return Period: You have a period of 30 days from the delivery date to request a return or refund. If the product arrives damaged, defective, or in poor condition, please contact us immediately and send clear photographs of the item and its packaging. After reviewing the provided images, we will proceed with the return or refund.

Returns for Change of Mind: If the product is in perfect condition and you decide to return it for personal reasons, you will be responsible for the return shipping costs. Additionally, in order to refund the return shipping costs, you must send us the receipt of the shipping expense along with photos of the package and item for validation.

Opened or Used Products: Returns will not be accepted for products that have been opened or used, even if the return is requested due to a change of mind. Please ensure the item is in its original condition if you wish to request a return for this reason.

Return Process: To initiate a return or refund request, please contact us through the "Contact Us" section on our website or via email at mysleepydonkey@gmail.com After receiving the necessary information (including photos of damaged or defective items), we will provide you with the appropriate instructions for returning the product.

Chargebacks and Disputes: Please note that chargebacks or disputes will not be accepted after 30 days from the delivery date. We kindly ask that you contact us directly to resolve any issues before initiating a chargeback. We are committed to providing excellent customer service and resolving any issues in a satisfactory manner.